About Us

More than a day's work. It's our life's work.

Driven by a passion for healing and an unwavering commitment to excellence, United Regional has touched the lives of the people of Wichita Falls and surrounding areas for nearly 100 years. For us, providing world-class medical care is more than a day's work. It's our life's work.

United Regional provides the area's only comprehensive cardiac care facility, and its only Level III trauma center. Virtually every day, the United Regional Care Flight Helicopter can be seen bringing help and hope to those in need.

But we don't stop there. At United Regional, we continually seek to further improve community health by investing in life-saving medical equipment, world-class physicians and state-of-the art facilities.

To make sure our goals are consistently met, we've set forth five pillars of service: People, service, quality, finance and growth. By applying our energies to these pillars and making them integral to our culture, we're able to deliver excellence in health care for the communities we serve. Excellence which the people of Wichita Falls and the region deserve and can be proud. Because to us, you're not just a patient – you're our neighbor.

United Regional Corporate Compliance Plan

United Regional is committed to lawful and ethical conduct throughout our operations. The Compliance Committee is charged with the responsibility to investigate and take appropriate corrective action with regards to all illegal or wrongful activities discovered. All United Regional employees have a duty to report such suspected activities. If all employees are vigilant in noting, documenting and reporting such activities, the activities will cease and United Regional will remain a workplace with a standard of integrity that is beyond reproach.

Privacy Notice

Understanding Your Health Information

Each time you visit a hospital, physician, or other healthcare provider, a record of your visit is made in order to manage the care you receive and to comply with certain legal requirements. United Regional understands that the medical information recorded about you and your health is personal. The confidentiality of your health information is protected under both state and federal law. United Regional is Protecting Your Privacy: Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can access this information. These guidelines became effective April 14, 2003. PDF file is available to download.

Joint Commission

The Joint Commission is an independent, not-for-profit, national body which oversees the safety and quality of health care and other services provided in accredited organizations. Information regarding accreditation and the accreditation performance of individual organizations can be obtained through the Joint Commission's website at www.jointcommission.org.

The Joint Commission addresses all complaints that pertain to patient safety or quality of care issues within the scope of the Joint Commission Standards. Complaints may be received directly from consumers by calling the toll-free hotline available 24 hours a day, 7 days a week; however, staff members are available to answer calls weekdays between 8:30 a.m. and 5:00 p.m. (CST).

The Joint Commission can also be contacted by
Email - complaint@jointcomssion.org
Fax - Office of Quality Monitoring at (630) 792-5636
Mail - Office of Quality Monitoring
          Joint Commission
          One Renaissance Boulevard
          Oakbrook Terrace IL 60181

Will you need a place to stay while your loved one is hospitalized?

Visit the Rathgeber Hospitality House where each room accommodates up to four people and the minimum donation is only $30.00 per night. Call 940-764-2400 for details.

Need more information about any of our services?

For more information on hospital services, please contact Call-A-Nurse at 800-982-9799, 940-764-8570 or use our online Call-A-Nurse form.