Coronavirus (COVID-19) Information
United Regional has elements in place to protect all who are entrusted in our care. These elements include the following:
- Limited access/screening process. We have limited visitors/personal caregivers to one per patient (except, for example, in end-of-life situations); COVID (and possible COVID) patients may not have visitors. All patients, visitors, employees and physicians who come into our buildings are screened via temperature and questionnaire for potential COVID symptoms/exposure.
- Cohorting of COVID (and possible COVID) patients. These patients are appropriately isolated within dedicated units, with dedicated nursing staff. These units are restricted as to entry, with enhanced personal protective equipment (PPE) and exposure prevention processes in place. Likewise, the Emergency Department, and other locations such as CarePlus, have established procedures for segregating and protecting patients from potential exposures when possible COVID patients present to our facility.
- Intensity of disinfection throughout facilities. We are always attentive to infection prevention processes, and we are currently super-focused in doing so. To further conserve disinfection supplies (and concentrate those supplies to patient and public areas), we have a number of employees working from home.
- Infection prevention experts guiding our efforts. We are in constant communication with our infection prevention team – a group of highly-trained, informed, and engaged professionals who are contributing their expertise to decisions and actions, as well as answering questions as they arise.
United Regional also tests outpatients and inpatients who are candidates for surgery, cardiology procedures and interventional imaging procedures for COVID-19, and results must be received before the scheduled procedure may take place.
We are approaching this situation – and our key role in providing both prevention and care for our community – very seriously. We recognize that this is not a short-term challenge, and we are adapting and planning accordingly. However, we are also remaining flexible, acknowledging that, as the situation evolves, we will also. We remain in close contact with the Health Department and the Centers for Disease Control and Prevention (CDC), and encourage everyone to follow only trusted sources for updates and information on this matter.
Frequently Asked Questions
What are the symptoms of COVID-19?
Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:
- Shortness of breath
I think I may have COVID-19. How can I check my symptoms?
Let us help you determine how to seek care. Access the Symptom Checker in MyChart by clicking here. You will be asked a series of questions to narrow in your symptoms. We’ll then provide you with the steps to take and even get you connected with a URPG provider through a Video Visit, if CDC guidelines suggest you may be at risk for developing or spreading COVID-19.
Who can I call if I have questions?
If you would like to talk to a nurse about the symptoms or treatment of COVID-19, please call our Call-A-Nurse hotline at 940-764-8570.
For questions about scheduling and appointments, you may contact 940-764-5200. Or you may click here for United Regional Health Care System’s phone directory.
Have the visiting hours been affected by COVID-19?
To further protect the health of our patients, visitors, staff, and community – and to prevent the potential spread of Coronavirus Disease 2019 (COVID-19) – United Regional first modified its visitor policy, effective Wednesday, March 18, at 7 a.m. The policy was last revised on July 9, 2020. For the latest information, please click here.
Is United Regional performing elective surgeries?
United Regional resumed providing elective surgery, cardiology procedures, and interventional imaging procedures in an appropriate, safe and measured fashion on April 29, 2020. We have continued to monitor guidance from the Centers for Disease Control and prevention, Centers for Medicare & Medicaid Services, and the Texas Health and Human Services Commission to ensure we are following appropriate recommendations and requirements regarding elective surgeries/procedures. Due to a significant increase in the number of patients (both COVID and non-COVID related) at United Regional, along with tightened bed and staff capacity, we have scaled back elective surgeries/procedures; ambulatory/outpatient cases are ongoing, but we are currently postponing where possible complex procedures and/or those that will likely result in overnight stays.
Is it safe to seek emergency care at United Regional?
Do not allow fear of COVID-19 to put you or a family member in a potentially life-threatening situation by avoiding the Emergency Department.
For more information on what United Regional is doing to protect the health of you and your loved ones, please listen to this message from United Regional President and CEO Phyllis Cowling.
Am I required to wear a cloth face covering as a patient or visitor to the hospital?
Consistent with updated guidance from the Centers for Disease Control and Prevention (CDC), United Regional began requiring patients and visitors to wear a cloth face covering on April 25, 2020.
Employees and providers have been wearing cloth face coverings while inside any United Regional facility, and at all times while on duty (unless in a private space or in a role that requires PPE such as a surgical mask or N95 mask) since April 22, 2020.
The CDC updated its guidance on cloth face coverings after recent studies showed a significant portion of people with COVID-19 don’t show any symptoms and that it can be spread before the person begins exhibiting any symptoms. The purpose of these face coverings is to keep the person wearing it from spreading respiratory secretions when talking, sneezing or coughing. However, they are not a substitute for social distancing.
How is United Regional handling the travel of their staff?
United Regional is following the guidelines of the Centers of Disease Control and our local Health Department regarding any business and personal travel of our staff amid the COVID-19 pandemic.
Employee Health nurses work in direct coordination with the Infection Control manager to assess the employee prior to returning to work from travel.
What is social distancing?
“The goal of social distancing in the U.S. should be to lower the pace and extent of spread of COVID-19 in any given city or community. If that can happen, then there will be less people with the disease and less people needing hospitalization and ventilators at any one time.”
— Tom Inglsby, Director of the Center for Health Security Johns Hopkins Bloomberg School of Public Health
For more information about social distancing click here.
Where should I go if I’m feeling sick?
If you are sick, seek treatment by either:
- Utilizing the MyChart Symptom Checker. For more information, please visit: https://www.unitedregional.org/mychart-symptom-checker-covid-19/
- Conducting an E-Visit or Video Visit through MyChart. For more information, please visit: https://mychart.unitedregional.org/
- Visiting the CarePlus walk-in clinic, 4327 Barnett Road (Entry A)
- Calling your health care provider
If you have the symptoms of COVID-19 (fever, cough and shortness of breath) and have possibly been exposed to COVID-19, please notify your provider before your visit. This will help the provider’s office take steps to protect others from exposure.
Before you seek medical care, call ahead and let your health care provider know that you have symptoms of COVID-19. Adults with the following symptoms are advised to go to the Emergency Department:
- Difficulty breathing or shortness of breath;
- Pain or pressure in the chest or abdomen;
- Sudden dizziness or frequent dizzy spells;
- Severe or persistent vomiting; and
- Flu-like symptoms that appear to get better, but then return.
What if I have a non-emergency, minor condition?
United Regional Physician Group offers convenient options for your minor medical conditions through the CarePlus Walk-in Clinic and virtual visits through MyChart. The same providers who work in the CarePlus Walk-in Clinic are the same providers who will be treating you during a Video Visit or E-Visit on MyChart from the comfort of your own home. Learn more about CarePlus and virtual visits by visiting https://urphysiciangroup.org/careplus-clinic/ or https://mychart.unitedregional.org/.
How many tests for COVID-19 have been conducted in Wichita County?
The Health Department has created a website listing the current number of people tested in Wichita County, along with the status or result of those tests. For the latest information, please visit http://bit.ly/cityofwftx-COVID-19.
Do I have to wear a mask in the building? Do I have to wear a mask during my appointment?
Yes. We require that all patients and visitors wear masks while inside our clinics. You must keep your mask on at all times unless instructed by a nurse or provider to remove it during a portion of the physical exam.
I’m feeling sick but not running a fever. Should I still come to my appointment?
No. Patients who are experiencing any of the Covid-19 symptoms will not be allowed to come in for in-person visits. We are happy to complete your visit via a telephone or video visit, or reschedule your appointment for a later time.
My family member was exposed to Covid-19 and was tested; we are waiting on results. Should I still come to my appointment?
Anyone with pending Covid-19 results, or living with someone with pending results, will not be allowed in the facilities.
I’m feeling sick but not running a fever. Should I be tested?
It depends on what symptoms you’re experiencing and any recent exposure. Please contact your primary care provider for further instructions or been seen virtually through MyChart.
I was in contact with someone who has Covid-19. How long do I need to wait to be tested?
The Centers for Disease Control and Prevention recommends that anyone who had close contact with a person who tests positive for Covid-19, quarantine for 14 days and monitor for symptoms. If at any time you start developing symptoms, please contact your health care provider or complete a telemedicine visit with a CarePlus provider at https://mychart.unitedregional.org.
How do I log into MyChart?
Visit https://mychart.unitedregional.org or download the MyChart app in the app store.
What type of test are you offering for COVID-19?
The hospital and clinics of United Regional are using a test called PCR which detects tiny particles of the virus; existence of these particles means the person has an active COVID-19 infection. This test is considered the gold standard for diagnosing Covid-19.
How do I get tested?
All Covid-19 tests require a valid provider order. Please contact your primary care provider (PCP). If you do not have a PCP, you can complete a visit with a CarePlus provider via E-Visit or Video Visit (at https://mychart.unitedregional.org), or by telephone (940-764-5377).
Where can I get tested? What are the hours?
For patients with a provider order, testing is available at three convenient locations:
- Barnett Road Medical Building, drive-through tent located behind the building.
- CarePlus at the Barnett Road Medical Building, Curbside Testing – located at Entry A (under the CarePlus sign)
7 days per week: 7:30am-7pm
- CarePlus at the Burkburnett Clinic, Curbside Testing – located at the side of the building next to Reneau Rehab.
Do I have to wear a mask to be tested?
Please wear a mask during your visit to any United Regional location. A staff member will instruct you to pull the mask down while we collect specimens or when otherwise appropriate.
How much is a telemedicine visit?
E-Visits and Video Visits cost 0-$40, depending on insurance. We will bill your insurance and send you a bill for any remainder balance/copay. Cash price for CarePlus E-Visits and Video Visits is $40. Telephone visits are billed to your insurance; price will vary depending on the complexity and length of visit. Most insurance companies are covering telemedicine visits during the public health emergency.
How much is a Covid-19 test?
Most insurance companies cover the cost of the test 100%. We do not collect any copays at the time of the test; any balance is billed to the patient at a later date. Cash price (for those without insurance) is $99. Patients can submit an application for financial assistance or work on a payment plan with our billing office 940-764-8242 if cost is a barrier.