Coronavirus (COVID-19) Frequently Asked Questions

Where can I learn more about the COVID-19 vaccines?

For the latest information regarding COVID-19 vaccinations, please click here.

How can I get my COVID-19 vaccine?

The vaccine is now available to all age 12 and older. As vaccines are available, United Regional will be giving them at the various events and locations, which will be listed on the My Shot webpage. There is no need for an appointment; vaccines are first come, first serve. If needed, your second dose will be scheduled following the initial dose.

What are the symptoms of COVID-19?

Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

Click here for more symptoms as defined by the CDC.

I think I may have COVID-19. How can I check my symptoms?

Let us help you determine how to seek care. Access the Symptom Checker in MyChart by clicking here. You will be asked a series of questions to narrow in your symptoms. We’ll then provide you with the steps to take and even get you connected with a URPG provider through a Video Visit, if CDC guidelines suggest you may be at risk for developing or spreading COVID-19.

Who can I call if I have questions?

If you would like to talk to a nurse or doctor about the symptoms or treatment of COVID-19, please call your health care provider. If you do not have a provider, you may call our Call-A-Nurse hotline at 940-764-8570.

For questions about scheduling and appointments, you may contact 940-764-5200. Or you may click here for United Regional Health Care System’s phone directory.

Have the visiting hours been affected by COVID-19?

To further protect the health of our patients, visitors, staff, and community – and to prevent the potential spread of Coronavirus Disease 2019 (COVID-19) – United Regional first modified its visitor policy on March 18, 2020. The policy was last revised on June 7, 2021. For the latest information, please click here.

Is United Regional performing elective surgeries?

United Regional resumed providing elective surgery, cardiology procedures, and interventional imaging procedures in an appropriate, safe and measured fashion on April 29, 2020. We have continued to monitor guidance from the Centers for Disease Control and prevention, Centers for Medicare & Medicaid Services, and the Texas Health and Human Services Commission to ensure we are following appropriate recommendations and requirements regarding elective surgeries/procedures.

Is it safe to seek emergency care at United Regional?

Do not allow fear of COVID-19 to put you or a family member in a potentially life-threatening situation by avoiding the Emergency Department.

For more information on what United Regional is doing to protect the health of you and your loved ones, please listen to this message from United Regional President and CEO Phyllis Cowling.

Am I required to wear a cloth face covering as a patient or visitor to the hospital?

Consistent with updated guidance from the Centers for Disease Control and Prevention (CDC), United Regional began requiring patients and visitors to wear a cloth face covering on April 25, 2020.

Employees and providers have been wearing cloth face coverings while inside any United Regional facility, and at all times while on duty (unless in a private space or in a role that requires PPE such as a surgical mask or N95 mask) since April 22, 2020.

The CDC updated its guidance on cloth face coverings after recent studies showed a significant portion of people with COVID-19 don’t show any symptoms and that it can be spread before the person begins exhibiting any symptoms. The purpose of these face coverings is to keep the person wearing it from spreading respiratory secretions when talking, sneezing or coughing. However, they are not a substitute for social distancing.

Click here for more information and for real-time Coronavirus Disease 2019 (COVID-19) updates.

Where should I go if I’m feeling sick?

If you are sick, seek treatment by either:

Before you seek medical care, call ahead and let your health care provider know that you have symptoms of COVID-19. Adults with the following symptoms are advised to go to the Emergency Department:

What if I have a non-emergency, minor condition?

United Regional Physician Group offers convenient options for your minor medical conditions through the CarePlus Walk-in Clinic and virtual visits through MyChart. The same providers who work in the CarePlus Walk-in Clinic are the same providers who will be treating you during a Video Visit or E-Visit on MyChart from the comfort of your own home. Learn more about CarePlus and virtual visits by visiting https://urphysiciangroup.org/careplus-clinic/ or https://mychart.unitedregional.org/.

Do I have to wear a mask in the building? Do I have to wear a mask during my appointment?
Yes. We require that all patients and visitors wear masks while inside our hospital and clinics. You must keep your mask on at all times in the exam rooms unless instructed by a nurse or provider to remove it during a portion of the physical exam. For hospital patients, you may remove your mask while you are alone in your private patient room.

I’m feeling sick but not running a fever. Should I still come to my appointment?
No. Patients who are experiencing any of the COVID-19 symptoms will not be allowed to come in for in-person visits, unless they are being seen for their symptoms. We are happy to complete your visit via a telephone or video visit, or reschedule your appointment for a later time.

My family member was exposed to COVID-19 and was tested; we are waiting on results. Should I still come to my appointment?
Anyone with pending COVID-19 results, or living with someone with pending results, will not be allowed in the facilities.

I’m feeling sick but not running a fever. Should I be tested?
It depends on what symptoms you’re experiencing and any recent exposure. Please contact your primary care provider for further instructions or been seen virtually through MyChart.

How do I log into MyChart?
Visit https://mychart.unitedregional.org or download the MyChart app in the app store.

What type of test are you offering for COVID-19?
The hospital and clinics of United Regional are using a test called PCR which detects tiny particles of the virus; existence of these particles means the person has an active COVID-19 infection. This test is considered the gold standard for diagnosing Covid-19.

How do I get tested?
All Covid-19 tests require a valid provider order. Please contact your primary care provider (PCP). If you do not have a PCP, you can complete a visit with a CarePlus provider via E-Visit or Video Visit (at https://mychart.unitedregional.org), or by telephone (940-764-5377).  If you’re asymptomatic and need a COVID-19 test for travel or to visit a nursing home, you may park in the “Curbside Testing” parking spots located outside Entry A of the Barnett Road Medical Building, 4327 Barnett Road, and call the number listed on the signs.

Where can I get tested? What are the hours?
For patients with a provider order, testing is available at three convenient locations:

Do I have to wear a mask to be tested?
Please wear a mask during your visit to any United Regional location. A staff member will instruct you to pull the mask down while we collect specimens or when otherwise appropriate.

How much is a telemedicine visit?
Virtual visits cost from$0 to $40, depending on insurance. We will bill your insurance and send you a bill for any remainder balance/copay. Cash price for CarePlus virtual visits is $40. Telephone visits are billed to your insurance; price will vary depending on the complexity and length of visit. Most insurance companies are covering telemedicine visits during the public health emergency.

How much is a COVID-19 test?
Most insurance companies cover the cost of the test 100 percent. We do not collect any copays at the time of the test; any balance is billed to the patient at a later date. Cash price (for those without insurance) is $99. Patients can submit an application for financial assistance or work on a payment plan with our billing office 940-764-8242 if cost is a barrier.

Click here for more information and for real-time Coronavirus Disease 2019 (COVID-19) updates.