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Coronavirus (COVID-19) Information

United Regional has also put elements into place to protect all who are entrusted in our care, and we will maintain these safety measures as we gradually increase the number of elective surgeries/procedures beginning April 29, 2020. These elements include the following:

United Regional will also begin testing outpatients and inpatients who are candidates for surgery, cardiology procedures and interventional imaging procedures for COVID-19, and results must be received before the scheduled procedure may take place.

We are approaching this situation – and our key role in providing both prevention and care for our community – very seriously. We recognize that this is not a short-term challenge, and we are adapting and planning accordingly. However, we are also remaining flexible, acknowledging that, as the situation evolves, we will also. We remain in close contact with the Health Department and the Centers for Disease Control and Prevention (CDC), and encourage everyone to follow only trusted sources for updates and information on this matter.


Frequently Asked Questions

What are the symptoms of COVID-19?

Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

Patients have also experienced additional symptoms such as chills, repeated shaking with chills, muscle pain, headache, sore throat and a new loss of taste or smell. These symptoms, according to the CDC, may appear 2-14 days after exposure to the virus.

I think I may have COVID-19. How can I check my symptoms?

Let us help you determine how to seek care. Learn how to access the Symptom Checker in MyChart by clicking here. You will be asked a series of questions to narrow in your symptoms. We’ll then provide you with the steps to take and even get you connected with a URPG provider through a Video Visit, if CDC guidelines suggest you may be at risk for developing or spreading COVID-19.

Who can I call if I have questions?

If you would like to talk to a nurse about the symptoms or treatment of COVID-19, please call our Call-A-Nurse hotline at 940-764-8570.

For questions about scheduling and appointments, you may contact 940-764-5200. Or you may click here for United Regional Health Care System’s phone directory.

Have the visiting hours been affected by COVID-19?

To further protect the health of our patients, visitors, staff, and community – and to prevent the potential spread of Coronavirus Disease 2019 (COVID-19) – United Regional first modified its visitor policy, effective Wednesday, March 18, at 7 a.m. The policy was last revised on March 31, 2020. For the latest information, please click here.

Is it safe to seek emergency care at United Regional?

Do not allow fear of COVID-19 to put you or a family member in a potentially life-threatening situation by avoiding the Emergency Department.

For more information on what United Regional is doing to protect the health of you and your loved ones, please listen to this message from United Regional President and CEO Phyllis Cowling.

Am I required to wear a cloth face covering as a patient or visitor to the hospital?

Consistent with updated guidance from the Centers for Disease Control and Prevention (CDC), United Regional began requiring patients and visitors to wear a cloth face covering on April 25, 2020.

Employees and providers have been wearing cloth face coverings while inside any United Regional facility, and at all times while on duty (unless in a private space or in a role that requires PPE such as a surgical mask or N95 mask) since April 22, 2020.

The CDC updated its guidance on cloth face coverings after recent studies showed a significant portion of people with COVID-19 don’t show any symptoms and that it can be spread before the person begins exhibiting any symptoms. The purpose of these face coverings is to keep the person wearing it from spreading respiratory secretions when talking, sneezing or coughing. However, they are not a substitute for social distancing.

Is United Regional performing elective surgeries?

United Regional will resume providing elective surgery, cardiology procedures, and interventional imaging procedures in an appropriate, safe and measured fashion beginning Wednesday, April 29, 2020.

Should our community see a surge of hospitalized COVID-19 patients, or if our supplies of personal protective equipment (PPE) drop below designated levels, plans are in place to immediately decrease the number of elective surgeries/procedures performed. United Regional will continue to monitor guidance from the Centers for Disease Control and Prevention, Centers for Medicare & Medicaid Services, and the Texas Health and Human Services Commission to ensure we are following appropriate recommendations and requirements.

How can I protect myself from COVID-19?

As with any illness, please remember that the most important precautions we can take are to:

Before you seek medical care, call ahead and let your health care provider know that you have symptoms of COVID-19. Adults with the following symptoms are advised to go to the Emergency Department:

How is United Regional handling the travel of their staff?

United Regional is following the guidelines of the Centers of Disease Control and our local Health Department regarding any business and personal travel of our staff amid the COVID-19 pandemic.

Employee Health nurses work in direct coordination with the Infection Control manager to assess the employee prior to returning to work from travel.

What is social distancing?

“The goal of social distancing in the U.S. should be to lower the pace and extent of spread of COVID-19 in any given city or community. If that can happen, then there will be less people with the disease and less people needing hospitalization and ventilators at any one time.”
— Tom Inglsby, Director of the Center for Health Security Johns Hopkins Bloomberg School of Public Health

For more information about social distancing click here.

Where should I go if I’m feeling sick?

If you are sick, seek treatment by either:

If you have the symptoms of COVID-19 (fever, cough and shortness of breath) and have possibly been exposed to COVID-19, please notify your provider before your visit. This will help the provider’s office take steps to protect others from exposure.

What if I have a non-emergency, minor condition?

United Regional Physician Group offers convenient options for your minor medical conditions through the CarePlus Walk-in Clinic and virtual visits through MyChart. The same providers who work in the CarePlus Walk-in Clinic are the same providers who will be treating you during a Video Visit or E-Visit on MyChart from the comfort of your own home. Learn more about CarePlus and virtual visits by visiting https://urphysiciangroup.org/careplus-clinic/ or https://mychart.unitedregional.org/.

How many tests for COVID-19 have been conducted in Wichita County?

The Health Department has created a website listing the current number of people tested in Wichita County, along with the status or result of those tests. For the latest information, please visit http://bit.ly/cityofwftx-COVID-19.

What is United Regional doing to protect the health of our community and to help slow the spread of COVID-19?

United Regional has also put elements into place to protect all who are entrusted in our care, and we will maintain these safety measures as we gradually increase the number of elective surgeries/procedures beginning April 29, 2020. These elements include the following:

United Regional will also begin testing outpatients and inpatients who are candidates for surgery, cardiology procedures and interventional imaging procedures for COVID-19, and results must be received before the scheduled procedure may take place.

 

Click here for real-time Coronavirus Disease 2019 (COVID-19) updates.