United Regional Health Care System

Patient Transfers to United Regional

Transfers from a Hospital, Emergency Department, Clinic or Physician’s Office

We provide a “One Call” Patient Transfer Center for physicians and hospitals to use to send patients to United Regional.  The Patient Transfer Center is staffed 24 hours a day.  The process is simple:

• Log into EpicCare Link placing an order to request a transfer, or if an emergency, place a One Call to (940) 764-3333
• Please have the following patient information ready to provide:
  • Patient name
  • Condition
  • Care needs
  • Call-back phone number
• The Patient Transfer Center Nurse/Rep will find an admitting physician for your patient
• The Patient Transfer Center Nurse/Rep will call you back within 30 minutes for you to speak with the admitting physician
• You will be placed in a three-way call with the admitting physician and the Patient Transfer Center Nurse/Rep to discuss your patient’s treatment plan for acceptance determination
  Information requested from the transferring physician may include:
  • Working diagnosis
  • Location in which the patient is coming from
  • Pertinent clinical information
  • Vital signs
  • Pertinent history and physician findings
  • Plan for treatment
  • Admitting physician if one has already been secured
  • Caller’s name and contact number
  • Procedure to be done (if any needed)
• The transferring hospital should fax the patient’s face sheet to United Regional at (940) 764-3368
• The transferring hospital or physician’s office will be asked to provide a nurse-to-nurse report to our receiving unit
• When needed, the Patient Transfer Center Nurse/ Rep can assist with air transportation for your patient
• If the patient is coming to the Emergency Department, the patient will follow the traditional intake process for prioritizing arriving ED patients
• If the patient is coming from a physician’s office by private vehicle, the patient should be directed to the first floor Bridwell Tower. After 6:00pm, the patient should be directed to the Emergency Department for processing.