Billing FAQs

Yes, in an emergency, always dial 911 or go to the nearest hospital Emergency Room. Emergency services are typically covered by your insurance provider. For non-emergencies, out-of-network care may result in higher out-of-pocket costs. United Regional does not accept non-contracted Medicare Advantage plans except in emergencies. For questions related to insurance and Medicare please call 940-764-8242, to speak to a United Regional representative. 

Some health plans require certain services to be authorized, or pre-certified, before the patient receives them. Other health plans require the patient to notify them within a certain period of time after services are rendered. Know your health plan’s requirements by reading the information given to you by your insurance provider or employer, or by calling your insurance provider directly. You also may speak to a United Regional billing representative by calling 940-764-8242 to discuss insurance payment concerns.

Yes, we submit required documentation to insurance providers. Occasionally, they may request additional information from you to process claims.

Before your visit, you will receive a personalized estimate outlining the expected cost of your care. This will help you understand your potential out-of-pocket expenses.

Some health plans require pre-authorization or notification after services are rendered. Review your plan’s requirements or contact your insurance provider. 

Additionally, Your insurance provider will send an Explanation of Benefits (EOB) detailing payments, denials, and your remaining balance. Compare your EOB with your United Regional billing statement to check for abnormalities. 

To speak to a United Regional billing representative dial 940-764-8242 if you have questions or concerns.

Statements are mailed monthly until your balance is paid in full by either you or your insurance provider.

Call Patient Financial Services at 940-764-8242 (Monday through Friday, 8 a.m. - 4:30 p.m.) or email [email protected].

Your insurance may not have paid yet. If your plan doesn’t cover the services, you will be responsible for the charges.

An adjustment is the portion of your bill reduced based on your insurance provider’s contract. This may change once benefits are finalized.

Yes. Provide complete insurance information during registration. We’ll submit secondary claims with your primary EOB. If your secondary provider doesn’t respond within 60 days, the remaining balance may become your responsibility.

Emergency care is never delayed due to inability to pay. Call 940-764-6124 to discuss payment and financial assistance options.

Yes. Call 940-764-8242 or use MyChart to apply for financial assistance or to arrange a payment plan. We offer flexible payment plans to help you manage you balance in a way that works for your budget. 

If a payment plan is in place, partial payments will pause collection activity.

We accept cash, checks, debit cards, and major credit cards. If you are mailing a payment, please send to:
URHCS Attn: Billing and Collections
1600 11th St.
Wichita Falls, TX 76301

You may receive individual bills from independent providers who participated in your care. For example if you see a provider that is not part of United Regional Physician Group, such as emergency physicians, radiologists, anesthesiologists, or hospitalists their services will be billed separately.

Please call 940-764-8242 or the number presented on the bill with any questions regarding the provider in question. 

To receive full insurance benefits, many health plans require care from “in-network” or “participating provider” hospitals and physicians. Contact your insurance provider to confirm that United Regional is in-network for your plan.

Yes, for elective or scheduled services, a deposit will be required before your visit. This helps ensure a smooth check-in and billing process.

Your deductible, coinsurance and copay are all terms that apply to your insurance and how they breakdown the costs of your care. 

• Deductible - The amount you pay out of pocket each year before your insurance begins to cover most services. For example, if your deductible is $1,000, you'll need to pay that amount first for covered services before your insurance begins to share the cost.
  
  
• Coinsurance - After your deductible is met, you and your insurance company will share the cost of care. For example, if your coinsurance is 20%, your insurance pays 80% while you pay the remaining 20%. 
  
  
• Copay - Your copay is the fixed amount that you pay for certain services, for example $25 for a visit to your primary care provider or $10 for prescriptions. Copays will usually apply even if you haven't met your deductible. 

Contact your insurance provider to get a list covered services and full breakdown of deductibles, coinsurance, and copays. If you have further questions you also may speak to a United Regional billing representative by calling 940-764-8242.